Returns & Exchanges
At GOJIRA, we want you to be completely satisfied with your purchase, which is why we offer a 30-day return policy for all unworn and unwashed apparel. If your new gear doesn't fit or meet your expectations, our streamlined process ensures a quick exchange or full refund.
Return Process
- 1.Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
- 2.Print Your Label
Once approved, download and print the pre-paid shipping label provided via email and attach it securely to your original packaging.
- 3.Ship the Package
Drop off your return at any authorized carrier location; we recommend obtaining a receipt for tracking purposes until the package reaches our warehouse.
- 4.Receive Your Refund
After our team inspects the returned items for quality assurance, we will issue your refund or ship your exchange within 5-7 business days.